At Pelota Sportswear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

 

Returns

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• Eligibility:

  • Items must be returned within 30 days of purchase.

  • Items must be unworn, unwashed, and in their original condition with all tags attached.

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• Non-Returnable Items:

  • Gift cards.

  • Items marked as final sale.

  • Underwear and swimwear (for hygiene reasons), unless defective.

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• Return Process:

  • E-Mail us at info@pelotasportswear.com letting us know, alongside your reason for return.

  • Pack the item securely in its original packaging or similar to prevent damage during transit.

  • Include a copy of your receipt or proof of purchase.

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• Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • For defective or incorrect items, please contact us to receive a prepaid return label.

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Refunds

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• Refund Method:

  • Refunds will be processed to the original payment method used at checkout.

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• Processing Time:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days.

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Exchanges

• If you need to exchange an item for a different size, color, or style, please place a new order and return the original item for a refund.

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Damaged or Defective Items

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• If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order for a resolution.

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Contact Us

 

For any questions or concerns about our Return and Refund Policy, reach out to us HERE.

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We strive to make your shopping experience seamless and enjoyable. Thank you for choosing Pelota Sportswear!